Your data

Downloading a copy, deleting your account, and what happens to student records.

Both live in Settings → Your data, on every account, whatever your role. Neither needs a support ticket.

Download my data

One JSON file, produced immediately. It contains your profile and account timestamps, your institute if you belong to one, every student record your account is attached to — with its shortlist, application tracker and sharing state — your collections, the programs you authored, your private program notes and tags, your guardian links, any feedback you sent, and your billing account, subscriptions and full credit ledger.

The file opens with a not_included list, so it explains its own gaps. The one that matters: notes a counselor wrote about a student are not in that student’s or their parent’s export. They are the school’s record, held by the counselor who wrote them, and only that counselor’s own export contains them. Ask the school if you want them; we will work through the school rather than around it.

Delete my account

It asks for your password and your email address typed out, then deletes immediately. There is no grace period and no restore. Your login, profile, collections, private program notes and tags, feedback and billing history go with it.

Download your data first if you want a copy. Once the account is gone we cannot produce one.

What happens to student records

Student records usually belong to more than one person, so there is no single answer. Before you confirm, the dialog lists every record by name under the outcome it will get.

You are a counselor, and the record is only yours

No student login, no parent attached: it is deleted with your account. Nobody else could ever open it, so keeping it would be retention with no purpose.

You are a counselor, and a student or parent is also on the record

The deletion is blocked until you transfer it. Deleting would destroy a shortlist and a tracker that family built on their own account; quietly detaching it would widen who can read your notes, because the share gate does not apply to a record with no counselor. Neither is ours to do on your behalf, so the dialog links each record and waits.

You are the only guardian of a child with no counselor and no login

The record is deleted with your account. Leaving it would strand a record about a minor that nobody on earth can open.

You are a guardian, and someone else is still attached

A counselor, a co-guardian, or the child’s own login: the record stays and you are simply detached from it.

You are a student who registered yourself, with nobody else attached

Your record is deleted with your account.

You are a student whose school manages the record

The record stays with the school, because it is theirs. Your login is removed from it, along with the sharing that login had been granted.

Three other things that block a deletion

• You are the only platform admin. Promote someone else first, or there would be nobody left to run the catalog.
• You are the only admin of an institute. Promote another member first, or its counselors are left with nobody to manage membership or billing.
• You hold a live subscription. Cancel it in the billing portal first, so deleting the account cannot leave a card being charged. See Credits and billing.

What survives

Programs you contributed to the shared catalog stay in it with your name removed. They are reference material other counselors rely on, not personal data about you.

Anything the buttons cannot do

Email privacy@summertrack.app for a correction, a deletion you cannot complete yourself, or a request a school is making on a student’s behalf. Give the email address on the account. The privacy policy is the formal version of this page.